Our Return Policy
Not satisfied with your order? Let us know!
We are committed to your satisfaction, and in the case that a product does not meet your standards, we will gladly take the time to ensure any issues are dealt with as quickly as possible.
Returns Are Possible Within 14 Days Of Delivery
Returns are applicable within 14 days of the delivery date. Due to the nature of our products, exclusions may apply.
Before submitting a return request, please consider the return guidelines outlined below.
We reserve the right to refuse a refund if
- The claim is submitted 14 days after delivery
- The product has been repackaged
- The product has been damaged by customer mishandling
- The product was not purchased on Yupik.com
Exceptionally, we reserve the right to refuse returns made on special orders, seasonal items and/or promotional items.
Please note that claims are processed on a case by case basis.
Received A Damaged Product?
If you receive a damaged product, please send us an email at [email protected] including your order number, the product SKU number and a picture of the damaged item.
Please note that damage claims will not be processed without photos.
How To Return A Product
To return a product, please contact us by email at [email protected] or by phone at 1-844-687-9005 and provide the following information:
- Your order number
- The product SKU number
- The product lot number (Where to find it?)
One of our customer service representatives will get in touch with you as soon as possible.